Disclosures Based on the Act on Specified Commercial Transactions

Seller

carne co., ltd.

Name of person responsible for overall operations

Shin Matsushima

Store

〒151-0053
2F Matsuura Building, 5-67-6 Yoyogi, Shibuya-ku, Tokyo

Charges other than the product price

・Shipping fees
・Bank transfer fees
・Customs duties, import taxes, value-added tax (VAT), and other public charges incurred in connection with international shipping

Application validity period

If you use a bank transfer, please make payment within 3 days of the order confirmation email being sent.

If payment cannot be confirmed by the deadline, we will cancel the order.

Defective products

In the event of damage during shipping, incorrect delivery, or any other defect attributable to our store, please contact us by email or phone within 5 days of delivery.

If a replacement item is available, we will ship it promptly. If it is out of stock, we will refund the product price.

We will bear the return shipping costs and shipping costs for replacement items associated with these cases.

Sales quantity

Varies by product. Please see the individual product page for details.

Shipping time

After your order and payment have been completed, we generally ship the product within 2 business days.

For products such as pre-order and made-to-order items for which the shipping time is specified individually, we will ship them during the period stated on each product page.

Payment methods

The following payment methods are available.

・Credit card payment
・Shop Pay
・Apple Pay
・Google Pay
・PayPal
・Paidy

If you wish to pay by bank transfer, please contact us by email, phone, or chat.

After reviewing the details, we will provide the bank account information for the transfer. Please note that we cannot reserve products based solely on an inquiry.

Payment deadline

Credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal are charged at the time of order.

The payment timing and method for Paidy are subject to Paidy's terms and conditions.

For bank transfers, please make payment within 3 days of the order confirmation email being sent. If payment cannot be confirmed by the deadline, we will cancel the order.

Returns, exchanges, and cancellations

We do not accept returns, exchanges, or cancellations for customer convenience, including incorrect sizing, a change of mind regarding the appearance, or an incorrect order.

In addition, we cannot accept returns or exchanges in the following cases.

・When we have not been contacted in advance
・When we are contacted more than 5 days after delivery of the product
・Products with damaged, soiled, or missing accessories such as product tags, price tags, or labels
・Products that have been used, altered, processed, washed, or dry-cleaned
・Products that have acquired stains, scratches, odors, or other marks while in the customer's possession
・Other products indicated on the product page as not eligible for returns or exchanges

For damage during shipping, incorrect delivery, or any other defect attributable to our store, we will respond in accordance with the provisions regarding “Defective Products” above.

International shipping

Customs duties, import taxes, value-added tax (VAT), and other public charges incurred in connection with international shipping are the customer's responsibility.

These taxes and other charges are not included in the product price or shipping fee and may be charged directly to the customer by the shipping company or relevant authorities in accordance with the laws and regulations of the destination country or region.

We do not accept refusal of delivery, returns, or cancellations due to refusal to pay customs duties, import taxes, or other charges.

In addition, if an item cannot be delivered and is returned to our store due to an extended absence, refusal of delivery, or any other circumstance attributable to the customer, we do not accept returns or cancellations.

You may be responsible for shipping charges, customs duties, fees, and other costs incurred in connection with returning or reshipping an item.

Return shipping

In the event of damage during shipping, incorrect delivery, or any other defect attributable to our store, we will bear the associated costs.

We do not accept returns for customer convenience.

Business or service name

cliché ONLINE STORE

Phone number

03-6407-0300

Public email address

info@cliche-tokyo.jp

Website address

https://storecliche.com/